Privacy Policy of SPRIYGROUND
At SPRIYGROUND, we attach great importance to the protection of your personal information. This Privacy Policy is formulated to inform you about how we collect, use, store, disclose and protect your personal information when you browse our website, purchase our products (including Bags, Luggage, Accessories, Apparel) or use our related services. By accessing and using our website and services, you agree to the terms of this Privacy Policy.
1. Collection of Personal Information
We may collect the following types of personal information when you interact with us:
- Information provided by you actively: When you register an account on our website, place an order, subscribe to our newsletter, or contact our customer service (via [email protected]), you may need to provide information such as your name, email address, phone number, shipping address, billing address, and payment information.
- Information collected automatically: When you browse our website, our server will automatically record some information, including your IP address, browser type, operating system, the pages you visit, the time and duration of your visit, and the links you click. We may also use cookies and similar tracking technologies to collect information about your browsing habits to improve your shopping experience.
2. Use of Personal Information
The personal information we collect will be used for the following purposes:
- To process your orders, including verifying your identity, arranging payment, packaging and delivering products (such as sending your purchased Bags or Luggage to your specified address).
- To provide you with after-sales services, such as handling returns, exchanges, and answering your questions about products or orders.
- To improve our website and services. Based on the information collected, we can understand your preferences, optimize the layout and functions of the website, and provide you with more suitable product recommendations (for example, recommending Accessories that match the Apparel you purchased).
- To send you relevant information. With your consent, we may send you newsletters about new products, promotions, and discount activities via email or other contact methods you provide.
- To ensure the security of the website and prevent fraud. We may use your information to detect and prevent illegal activities such as fraud and protect the legitimate rights and interests of you and us.
3. Storage of Personal Information
We will store your personal information in a secure server with industry-standard security measures. We take reasonable technical and management measures to protect your personal information from unauthorized access, use, modification, disclosure, or destruction. The storage period of your personal information will be determined based on the purpose of use and relevant legal requirements. After the storage period expires, we will delete or anonymize your personal information in a safe manner.
4. Disclosure of Personal Information
We will not sell, rent, or disclose your personal information to any third party without your consent, except in the following cases:
- With your explicit consent: We may disclose your personal information to third parties when you agree.
- For order fulfillment: We may share your necessary information (such as shipping address) with logistics companies, payment processors, etc., to complete the delivery of products and payment processing. These third parties are only authorized to use your information for the specified purpose and are required to comply with relevant privacy protection regulations.
- Compliance with legal obligations: We may disclose your personal information if required by law, court order, or other legal procedures, or to protect the legitimate rights, interests, and safety of SPRIYGROUND, our users, or the public.
5. Protection of Personal Information
We have established a series of security systems and processes to protect your personal information. Our employees who have access to personal information are required to comply with strict confidentiality obligations, and any violation will be subject to corresponding disciplinary measures. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. Although we take all reasonable measures, we cannot guarantee the absolute security of your personal information.
6. Your Rights
You have the following rights regarding your personal information:
- Right of access and correction: You can log in to your account on our website to view your personal information. If you find that the information is incorrect, you can request us to correct it.
- Right of deletion: In cases where the personal information we collect is no longer necessary for the purpose of collection, or you withdraw your consent, you can request us to delete your relevant personal information.
- Right to withdraw consent: If you have previously agreed to our use of your personal information for a certain purpose (such as receiving newsletters), you can withdraw your consent at any time. You can do this by unsubscribing from the newsletter or contacting us via [email protected].
- Right to restrict processing: Under certain circumstances, you can request us to restrict the processing of your personal information.
If you want to exercise the above rights, please contact us through the contact information provided in this Policy. We will respond to your request within a reasonable time after verifying your identity.
7. Cookies and Similar Technologies
Cookies are small data files stored on your device when you browse a website. We use cookies to improve your browsing experience, for example, to remember your login information, track your shopping cart, and provide personalized recommendations. You can set your browser to refuse cookies or prompt you when a cookie is sent. However, if you disable cookies, some functions of our website may not work properly.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the revised Privacy Policy on our website and indicate the effective date. We recommend that you review this Privacy Policy regularly to stay informed of any changes. Your continued use of our website and services after the changes take effect will be deemed as your acceptance of the revised Privacy Policy.
9. Contact Us
If you have any questions, suggestions, or complaints about this Privacy Policy or the protection of your personal information, please contact us via [email protected]. We will reply to you as soon as possible.