Refund Policy for SPRIYGROUND

At SPRIYGROUND, we want you to be completely satisfied with your purchase of Bags, Luggage, Accessories, and Apparel. This Refund Policy outlines the terms and conditions for returning products and obtaining a refund. Please review this policy carefully before initiating a return.

1. Eligibility for Returns and Refunds

To be eligible for a refund, the following conditions must be met:

  • The return request must be made within 60 days from the date of delivery of the product.
  • The product must be in its original condition: unused, unwashed, undamaged, and with all original tags, packaging, and accessories intact. This applies to all categories, including Bags (with no signs of wear on straps or zippers), Luggage (with no scratches or dents), Accessories (such as belts or scarves in unopened packaging), and Apparel (with no alterations or stains).
  • Customized or personalized products are not eligible for a refund unless they are defective or damaged upon receipt due to our error.

2. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact our customer service team via email at [email protected]. Include your order number, the name of the product(s) you wish to return, and the reason for the return.
  2. Our team will respond within 1-2 business days with a Return Authorization (RA) number and detailed instructions on how to package and ship the item(s) back to us.
  3. Clearly mark the RA number on the outside of the return package. Packages without a valid RA number may be rejected or delayed in processing.

3. Return Shipping

  • We offer free return shipping globally for eligible returns. Please follow the shipping instructions provided with your RA number to ensure you qualify for free return shipping.
  • You are responsible for ensuring the returned product is properly packaged to prevent damage during transit. We recommend using a trackable shipping service, as we are not liable for products lost or damaged while being returned to us.
  • We advise retaining proof of shipment (such as a tracking number) until your refund is processed, as this can help resolve any issues with lost returns.

4. Inspection of Returned Products

Once we receive your returned package, our team will inspect the product(s) to verify they meet the eligibility conditions outlined in Section 1. This inspection typically takes 1-3 business days from the date of receipt.

  • If the product meets the conditions, we will proceed with the refund.
  • If the product does not meet the conditions (e.g., it is damaged, used, or missing tags), we reserve the right to deny the refund and may return the product to you at your expense.

5. Refund Processing

  • After the returned product is approved, we will initiate the refund within 5-10 business days.
  • Refunds will be issued in USD (United States Dollars) and credited to the original payment method used for the purchase. This includes credit/debit cards, PayPal, or other payment platforms.
  • The time it takes for the refund to appear in your account depends on your bank or payment provider. Typically, this can take 3-7 business days after we issue the refund, but in some cases, it may take longer. We do not have control over this timeline and cannot speed up the process.

6. Exceptions

  • Defective or Damaged Products: If you receive a product that is defective, damaged, or incorrect (e.g., the wrong size, color, or model) due to our error, please contact us within 7 days of delivery. We will arrange for a free replacement or a full refund, including covering any return shipping costs (if applicable). You may be asked to provide photos of the issue to assist with our investigation.
  • Refunds for Cancelled Orders: If you cancel an order before it has been shipped, we will process a full refund within 5-10 business days of receiving your cancellation request. If the order has already been shipped, you will need to follow the standard return process outlined above once you receive the product.

7. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact our customer service team at [email protected]. We are committed to resolving any issues promptly and ensuring a smooth refund experience.

Last updated: 2025.07.28