Shipping Policy for SPRIYGROUND

Thank you for choosing SPRIYGROUND for your Bags, Luggage, Accessories, and Apparel needs. This Shipping Policy outlines important information regarding order processing, delivery timelines, shipping methods, and related details to help you understand how your purchases will reach you.

1. Order Processing

After you place an order on our website, we will begin processing it promptly. Here’s what you need to know about order processing:

  • Processing Time: Most orders are processed within 1-3 business days. This includes verifying payment details, checking product availability, and preparing your items for shipment. Please note that orders placed on weekends or public holidays will start processing on the next business day.
  • Order Confirmation: Once your order is successfully processed and ready for shipment, you will receive a shipping confirmation email with a tracking number. This email will also include estimated delivery details.
  • Out-of-Stock Items: In the rare case that an item in your order is out of stock, our customer service team will contact you via email (at [email protected]) within 2 business days to inform you of the situation. You will have the option to wait for the item to be restocked, choose a replacement item, or receive a full refund for the out-of-stock product.

2. Delivery Timelines

We strive to ensure your orders reach you in a timely manner. The following delivery timelines apply to all destinations worldwide:

  • Estimated Delivery Time: After your order is shipped, the estimated delivery time is 6-12 business days. This timeline starts from the date of shipment (not the order placement date) and is based on standard shipping methods.
  • Factors Affecting Delivery: While we work hard to meet these estimates, delivery times may be affected by circumstances beyond our control. These include customs processing delays, severe weather conditions, local transportation disruptions, or high-volume shipping periods (such as during major holidays). We recommend allowing a few extra days for delivery during such times.
  • Tracking Your Order: You can track the progress of your shipment using the tracking number provided in your shipping confirmation email. Simply enter the tracking number on the relevant courier’s website to get real-time updates on your package’s location.

3. Shipping Costs

We are pleased to offer free global shipping on all orders, regardless of the order value, destination, or the type of products purchased (whether it’s a single accessory or multiple pieces of luggage). There are no hidden shipping fees, and the price you see at checkout (in USD) is the final price you pay, excluding any applicable customs duties or taxes (see Section 4 for details).

4. Customs, Duties, and Taxes

  • International Orders: For shipments to destinations outside the country of origin, your package may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are determined by the local customs authority and are the responsibility of the recipient.
  • Payment of Duties/Taxes: SPRIYGROUND has no control over these charges, and they are not included in the product price or shipping cost. You will be required to pay these fees directly to the customs office or the delivery courier upon receipt of your package. Failure to pay these charges may result in your package being held or returned to us, and we will not be liable for any associated delays or costs.
  • Information on Local Charges: We recommend checking with your local customs office for information on applicable duties, taxes, and regulations before placing your order to avoid any unexpected costs.

5. Shipping Restrictions

  • Prohibited Destinations: While we ship globally, there may be a small number of destinations to which we cannot ship due to legal restrictions, trade sanctions, or logistical challenges. If you attempt to place an order to a prohibited destination, we will notify you and process a full refund.
  • Product Restrictions: Some products (such as certain types of luggage with lithium-ion battery compartments, if applicable) may have specific shipping restrictions based on airline or courier regulations. If your order includes such a product, we will inform you of any relevant restrictions during the checkout process.

6. Failed Delivery Attempts

  • Delivery Attempts: Couriers typically make 2-3 delivery attempts to the address provided in your order. If all attempts are unsuccessful, the package may be held at a local courier facility for a specified period (usually 5-7 days) for you to collect.
  • Undeliverable Packages: If the package is not collected within the holding period or is deemed undeliverable (e.g., due to an incorrect address, recipient unavailability, or refusal to accept), it may be returned to us. Once we receive the returned package, we will contact you to arrange for a reshipment (with any applicable redelivery costs, if the issue was due to an incorrect address provided by you) or a full refund (excluding any non-refundable fees, if applicable).

7. Address Changes

If you need to change the delivery address after placing your order, please contact our customer service team immediately at [email protected]. We can only process address changes if your order has not yet been shipped. Once the order is in transit, we cannot modify the delivery address, and you will need to coordinate directly with the courier using the tracking information.

8. Contact Us

If you have any questions about our shipping policy, need assistance with tracking your order, or have concerns about a delayed shipment, please contact our customer service team at [email protected]. We aim to respond to all shipping-related inquiries within 2 business days.

Last updated: 2025.07.28